Under this policy, you are entitled to:
1. A replacement or refund for a major problem with a product.
2. A repair, replacement, or refund if the goods fail to meet consumer guarantees.

Damages and Issues
Kindly inspect your order upon receipt. If the item is defective, damaged, or if you have received the wrong item, please contact us immediately. This will allow us to assess the issue and take the necessary steps to resolve it promptly.

Eligibility for Refunds
Refunds may be issued under the following conditions:
1. The item is faulty or damaged.
2. The product is incorrect or does not match its description.
3. The item was not delivered as promised.

Non-Refundable Items
We do not offer refunds for:
1. Change of mind purchases.
2. Perishable items (e.g., fresh produce, dairy, meat) unless they are faulty or damaged.
3.Items not in their original condition or packaging.
4. Products purchased during clearance sales unless they are defective.

Proof of Purchase
To process a refund, we require proof of purchase, such as:
1. The original receipt or invoice.
2. An order confirmation email for online purchases.

How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
1. Contact Us: Reach out to us at orders@dixonsaus.com within 7 (Seven) days of purchase.
2. Provide Details: Share your proof of purchase and explain the issue.
3. Return the Item: If requested, return the product to [Your Business Address] in its original
condition, unless it is perishable.
If your return is approved, we will provide you with a return shipping label along with detailed instructions on how and where to return your package. Please note that items returned without prior authorization will not be accepted.

Refund Process
1. Refunds will be processed within 7–10 business days after we receive and inspect the returned
item.
2. Refunds will be issued to your original payment method.
3. You will receive a confirmation email once your refund has been processed.

Exchanges
If you prefer, we can exchange a faulty or incorrect item for a replacement. Please contact us to arrange an exchange.